Glk Premier Sea Mansion Suites & Spa

Their own website states this is a 5 Star Hotel. How, I really wonder how? The Hotel is extremely small and I just noticed it has only 15 rooms, How can a 15 room hotel be termed as a 5 star? Please explain. There is no swimming pool and yet it is termed as a 5 star? How, Please explain. We stayed there in two slots as we had to break our stay due to our pre planned itinerary. The first slot we stayed for two nights, the rooms had dim lighting, with the bulbs of most lights having been fused off. When we informed the boy who assisted us to the room, he said they will fix it tomorrow as there is no maintenance staff on duty at 10 pm now. How is this termed a 5 star without 24 hour maintenance, please explain? The next day we were out on tour and when we returned our rooms were done up but the lights were not fixed. Is this the service of a 5 star hotel, please explain? The breakfast spread, was limited with most items being repeated on our stay of 4 nights with no live counter. They charge extra for Omelettes wherein the menu is placed on the table. How is this termed a 5 star, please explain? The rooms are so small, whereas from the pictures they look massive, guess we were fooled with the pictures. One opens a suitcase and there is no place to move about in the room. Imagine opening four suitcases for the family of four that we were, we had to walk into the suitcases. Yet, the website states this is a 5 star hotel, How? The extra beds in our family room are so small, it was like placed there just to accommodate a family of four without any luxury. Please understand it is luxury 5 star that we booked, How is this termed a 5 star, please explain? On our second slot of stay, our rooms were changed, fair enough. However, the family that booked the family room just had one room with no privacy with the child in the same room. This room was even smaller than what we booked for. How is this termed a 5 star, please explain? Our request for late check out, was not met, we understand due to overbooking etc. However, we genuinely believe this was not the case. We were charged extra for a full night which we readily paid in cash to ensure we had a late check out due to our flight timings. So much for service at a 5 star hotel. Our luggage which was to be retained in a locker room although was safe, was infact kept in the gym. So there is no locker room by our estimate. How is this termed a 5 star, please explain? Aldrin D’Souza

My family visited Istanbul at the end of July. We stayed at this hotel. It's walking distance to historical center and restaurants. It is clean quite, and has good breakfast. We really appreciate all people who worked there as everyone was very kind, warmhearted and helpful. Besides Turkish, hotel stuff speaks English and Russian. They helped us a lot with the lost by airlines luggage. I have best memories of this place and a lot of gratefulness for everyone! Thank you!!!

Great place to stay. Not too far from Istanbul airport. Lovely staff. Clean and tidy. Good wifi. Has a sauna, gym, and turkish bathroom. Near to many popular places. Blue mosque. Hagia Sophia. Many shopping places and many food places, etc. Close to the sea. The place has two buildings. The sea front building does not have a lift. All the staff was lovely and helpful. The hotel manager arranged a tour for my family, which was really helpful.

The one star is for the location and the hotel itself but the staff can’t be worse. My parents were locked out of their suite for hours until 2am because of lock malfunction. Instead of providing any help or showing any signs of being sorry, the staff yelled at them and said that it was the fault of the lock provider and not their responsibility. The next morning there was still no apology and no recognition of their fault. With the worst attitude they said „well you got your sleep eventually didn’t you?“